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Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how Hostio.com.au (Hostio, we, us or our) collects, uses, stores and discloses personal information when you visit this website, submit an enquiry or communicate with us.

1. Information we collect

We may collect personal information you provide through our enquiry form, including your name, business name, email address, phone number, current website, the service you are interested in and any project details you choose to share.

We may also receive basic technical information generated when you use the website, such as your browser type, device type, referring page, approximate location and website usage information. We do not intentionally collect sensitive information through the enquiry form.

2. Why we collect information

We collect and use personal information to:

3. How enquiries are processed

Website enquiries are transmitted through a secure third-party form service so they can be delivered to Hostio. That provider may process or temporarily retain the information to deliver the submission, prevent spam and operate its service. Other providers may also support website hosting, analytics or business administration.

Some service providers may process information outside Australia. Where applicable, we take reasonable steps to use reputable providers and handle personal information consistently with applicable Australian privacy requirements.

4. Disclosure of information

We do not sell personal information. We may disclose information to service providers that help us operate the website or deliver services, professional advisers, authorities where required by law, or another party with your consent. Providers receive only the information reasonably required for their role.

5. Storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, our business records, dispute resolution or legal obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.

6. Cookies and website data

This website and its hosting providers may use essential cookies or similar technologies for security, performance and basic functionality. If analytics or non-essential tracking is introduced, this policy will be updated and any consent required by law will be obtained.

7. Access and correction

You may ask to access or correct personal information we hold about you. Submit a request through the enquiry form on the Hostio homepage, or call 0433 252 160 Monday to Friday between 9am and 5pm, and clearly identify it as a privacy request. We may need to verify your identity before responding.

8. Privacy questions or complaints

If you have a privacy question or complaint, contact us through the website enquiry form or call 0433 252 160 during business hours, Monday to Friday from 9am to 5pm. Please include enough detail for us to investigate. We will respond within a reasonable time and work with you to resolve the concern.

9. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.